Question 1

Is hotel pickup included in the excursion price?

Accepted Answer

Yes! Free hotel pickup is included from most hotels in Puerto de la Cruz and Costa Adeje. Just provide your hotel name and room number when booking.

Question 2

What is the cancellation policy?

Accepted Answer

Free cancellation up to 24 hours in advance for a full refund. Same-day cancellations are non-refundable.

Question 3

Do I need to pay now when booking online?

Accepted Answer

Yes. You can book online from anywhere in the world, and we confirm availability by email or WhatsApp. A small deposit secures your place online, and the remaining balance is paid on the day of your excursion.

Question 4

What languages do your guides speak?

Accepted Answer

Our guides speak English, Spanish, German, Russian, Italian, French and Polish.

Question 5

What excursions are available in Tenerife?

Accepted Answer

We offer whale watching, boat trips, quad tours, buggy tours, paragliding, jet ski safaris, self-drive boats, bus tours, island hopping and more.